Do Your Employees Miss Key Sales Opportunities?
Do They Provide an Exceptional Customer Experience?
How Skilled Are Your Employees?
Can you answer YES to these questions?
Do your parts and service employees
- obtain valuable customer information, e.g., name, phone number, location,
- ask sound diagnostic questions,
- offer additional parts or repairs for the job requested,
- ask whether other parts or repairs are needed in addition to what was requested,
- offer promotional- or safety-related items to customers, and
- ASK FOR THE ORDER?
Do your salespeople
- discover the customer’s buying motive,
- offer complimentary references,
- determine who makes the buying decision,
- overcome requests to provide quotes by e-mail or fax and
- promote dealership services, including the service department, and
- make a concerted effort to GET AN APPOINTMENT?
Equipment Sales Training
Parts and Service Sales Training
Equipment Sales Training
Parts and Service Sales Training
Contact Creative Sales Solutions Today
at (800) 539-1075
Our North American Industry Partners
