Performance Evaluations

If You Believe The Following To Be True Our Customer Experience and Sales Training Programs Will Have A Major Impact On Your Company’s Sales

Parts and Service Employees

  • Offering additional parts that may be needed for the job is a great way to increase customer satisfaction and increase parts sales
  • Asking what type of operation the equipment will be used in is a critical question that should be asked by rental reps
  • Asking for the order is paramount for parts, service and rental reps
  • Sales reps who know they are being evaluated and graded perform at a substantially higher level

Outside Sales Reps

  • Getting an appointment with the customer is the best way, by far, to assure a sale
  • Emailing a quote drastically decreases the chance of making the sale
  • Having a well-prepared sales presentation increases the chance of making the sale
  • Knowing who is the decision maker in the sale is critical
  • Reps with outstanding follow-up skills far outpace other reps in sales proficiency

Once your sales team learns and adopts these principles, it will drive substantial profits to your dealership’s bottom line.

Concepts Your Team Will Master in Our Live 2 1/2  hr. Webinar Training Programs

  • How to immediately impress a customer over the phone
  • What investigative, probing questions customers respond to that dramatically increase the probability of getting an appointment or making the sale
  • Why emailing a quote drastically decreases your chances of making the sale
  • How to find out who is the decision maker
  • How to obtain critical information from the customer to find out exactly what the customer wants and needs
  • How to provide an exceptional customer experience


How Effective and Consistent are
Your Parts and Serivce Employees.
Find out with our FREE Performance Evaluation Offer.
CSS will evaluate up to 3 parts
and service employees at no charge.