You never get a second chance to make a great first impression.
When customers call your dealership how your phones are answered creates a mental image in the minds of customers about:
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your products,
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your service, and
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your people.
Do your receptionists make a GREAT first impression when customers call your dealership?
Do your receptionists:
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Clearly state the name of your dealership.
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Sound patient and helpful
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Obtain valuable customer information
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Inform the customer before placing them on hold or transferring
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Obtain valuable customer information
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Provide an exceptional customer experience?
CSS Receptionist Customer Service Training Program
The CSS Receptionist Customer Experience Training Program will teach your employees how top receptionists we evaluated handle customers.
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CSS plays actual recordings so your employees hear the techniques used by top performers.
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CSS informs employees they will be tested after the training with an unannounced recorded performance evaluation.
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CSS conducts individual coaching sessions and reviews each employee’s assessment and recording.
