You never get a second chance to make a great first impression.

When customers call your dealership how your phones are answered creates a mental image in the minds of customers about:

  • your products,

  • your service, and

  • your people.

Do your receptionists make a GREAT first impression when customers call your dealership?

Do your receptionists:

  • Clearly state the name of your dealership.

  • Sound patient and helpful

  • Obtain valuable customer information

  • Inform the customer before placing them on hold or transferring

  • Obtain valuable customer information

  • Provide an exceptional customer experience?

CSS Receptionist Customer Service Training Program

The CSS Receptionist Customer Experience Training Program will teach your employees how top receptionists we evaluated handle customers.

  • CSS plays actual recordings so your employees hear the techniques used by top performers.

  • CSS informs employees they will be tested after the training with an unannounced recorded performance evaluation.

  • CSS conducts individual coaching sessions and reviews each employee’s assessment and recording.



How Effective and Consistent are
Your Parts and Serivce Employees.
Find out with our FREE Performance Evaluation Offer.
CSS will evaluate up to 3 parts
and service employees at no charge.