Chip Gorham – “He helped us move into what has become a process…”

Jim helped us get out of the planning mode of improving the way we took care of our customers (primarily phone calls). He helped us move into what has become a process of working with all our people to help them communicate better with our customers, which has helped with every customer contact.

Kevin Langer – “Jim’s programs are highly effective.”

Jim’s programs are highly effective. These programs are a great value at reasonable cost and produce noticeable results. You may be surprised just how much even your best people will benefit from this type of training. It can be a real eye opener.

Kyle Thill – “We are better for our customers and feel more confident…”

Jim worked with our parts department using the mystery shopper program. Through his analysis, suggestions and training, our employees were able to take their work to another level in dealing with our customer base. We are better for our customers and feel more confident in how we deal with all situations. With Jim’s insight into our work and his training we’re markedly better equipped to be more efficient, professional and productive during our calls.

Bob Pilon – “It’s some of the most valuable training I’ve ever received.”

Thanks for your presentation today. The feedback was extremely positive (see comment below from one of our sales consultants).

Just wanted to give some quick feedback on the CSS Training we received. It was great training and it provided me some great pointers/tips on how to approach future calls with customers. In the past, I would get stumped by some of the customers’ questions. But, after this training, I have a new confidence with asking/answering the questions that I will be asking customers. Just wanted to say thanks for this… It’s some of the most valuable training I’ve ever received. Thanks. Andrew Lak

Bret Bruin – “Jim has a genuine interest in helping organizations”

Jim is a leader in the material handling industry. His extensive background in finance, operations and sales gives him instant credibility in front of equipment distributors and OEMs. Jim has a genuine interest in helping organizations realize profitable growth and deliver the highest levels of customer satisfaction.


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