Category: Materials Handling

Jim helped us get out of the planning mode of improving the way we took care of our customers (primarily phone calls). He helped us move into what has become a process of working with all our people to help them communicate better with our customers, which has helped with every customer contact.

We used Jim’s training in one of our divisions. The data that came back and the subsequent follow-up training were well worth the investment. Our general manager that division felt the training helped him focus on key areas to continue to improve his business results.

Jim’s programs are highly effective. These programs are a great value at reasonable cost and produce noticeable results. You may be surprised just how much even your best people will benefit from this type of training. It can be a real eye opener.

Jim’s presentation was of great value to both our sales representatives and our management team. He helped make our company more professional when dealing with customers. We still use these learned techniques every day in our business.

Jim worked with our parts department using the mystery shopper program. Through his analysis, suggestions and training, our employees were able to take their work to another level in dealing with our customer base. We are better for our customers and feel more confident in how we deal with all situations. With Jim’s insight into our work and his training we’re markedly better equipped to be more efficient, professional and productive during our calls.

Thanks for your presentation today. The feedback was extremely positive (see comment below from one of our sales consultants).

Bob,
Just wanted to give some quick feedback on the CSS Training we received. It was great training and it provided me some great pointers/tips on how to approach future calls with customers. In the past, I would get stumped by some of the customers’ questions. But, after this training, I have a new confidence with asking/answering the questions that I will be asking customers. Just wanted to say thanks for this… It’s some of the most valuable training I’ve ever received. Thanks. Andrew Lak

Jim conducts a very good mystery shopping program from beginning to end. His commitment and dedication certainly show in his training program.

Jim is a leader in the material handling industry. His extensive background in finance, operations and sales gives him instant credibility in front of equipment distributors and OEMs. Jim has a genuine interest in helping organizations realize profitable growth and deliver the highest levels of customer satisfaction.

The Creative Sales Solutions training has helped me to be more focused on the customers’ needs and getting the orders, and I have also seen a huge increase in the amount of sales I have been generating.