After the CSS training was completed, I polled our employees to see what they thought of the program. Following are employee comments:
• Very good experience. I would highly recommend.
• Very practical and easy-to-implement ways to dramatically increase sales.
• Needless to say, it is a very eye opening experience to go through the feedback provided by the mystery shopping recordings. Listening to my mystery shopping recordings was invaluable to me.
• Valuable tips. Positive experience. I’m already increasing my sales.
• Practical presentation of issues, received practical tools that can be easily applied in my department.
• Jim did an outstanding job and kept the program extremely interesting.
• A very different and refreshing approach to ensure we are looking after our customers, solving their problems and increasing our sales.
