Dennis Abrahamson – “I would highly recommend the CSS program”

As one of the first dealerships to use the Creative Sales Solutions program, we found the mystery shopping program provided valuable information to our management team regarding opportunities to impro ve our employees’ skill levels. The mystery shopping after the training provides a valid metric to measure employee improvement, which is absent in most all other training programs. I would highly recommend the CSS program to any dealer interested in increasing customer satisfaction, sales and profits.


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