Stewart Matychuk – “I would highly recommend Jim Facente and Creative Sales Solutions”

We contracted Creative Sales Solutions to mystery shop all of our parts advisors by phone. I was happy to find out after the initial phone calls that my staff scored higher than average. However, there was still room for improvement in a couple of basic areas, such as asking for the sale or promoting our service department to do the work.

Jim Facente worked with my staff and reviewed their individual results and coached them on wh at they needed to do differently to take them to the next level. All of them were very appreciative of the advice and no one felt threatened by the process or the trainer. We immediately noticed an increase in sales as well as customer satisfaction by simply following the simple steps Jim gave them as part of their training.

I would highly recommend Jim Facente and Creative Sales Solutions to anyone that wants to take their staff to the next level.


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