Mike Hass – “I have noticed a big difference…”

The CSS customer service and sales training program has not only helped me increase sales but has given me a process to use to ensure that I get customer information,  find out if the customer has other problems besides what they ask about and establish how we are going to be paid. I have noticed a big difference in customer reaction when I answer the phone and not only state my name but ask how I can help the customer.


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