Stephen Ross – “Jim is a pleasure to work with”

Jim’s mystery shopping/training approach is unique. It’s the most effective process to improve your results I have ever come across. You learn the employees’ needs after they are shopped; the training is effective in sharpening their skills and then you can measure and hear the effectiveness of the training. In our current economic environment, this is a must to invest in with a quick return. A dealership needs to stand out above its competition… Success is a satisfied customer who purchases needed goods and services from you and walks away satisfied feeling they were properly served. Jim’s proven program can help your business stand out above your competition and improve your bottom line results. Jim is a pleasure to work with, he understands the needs of dealers and his follow-up and persistence will prove he lives what he teaches.


How Effective and Consistent are
Your Parts and Serivce Employees.
Find out with our FREE Performance Evaluation Offer.
CSS will evaluate up to 3 parts
and service employees at no charge.